Refund policy
Return & Refund Policy
Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and unworn
- Must be in the original packaging (shoe box)
- All tags must be intact
- Proof of purchase (order confirmation or receipt) is required
Exchanges
We offer exchanges for:
- Size issues
- Wrong item received
Exchanges are subject to stock availability. If the requested size/product is unavailable, a refund will be issued.
Non-Returnable Items
The following items are not eligible for return:
- Worn or used shoes
- Damaged items caused by the customer
- Items without original packaging
- Sale or clearance items
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection
- Approved refunds will be processed within 5–7 business days
- Refund will be issued to the original payment method
Return Shipping
- Customers are responsible for return shipping charges
- Shipping fees are non-refundable
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
- We will offer a replacement or full refund
How to Initiate a Return
To request a return, please contact us at:
📧 [aatmiy6@gmail.com]
📦 Include your Order ID and reason for return